There are a number of ways to get in touch with us:
For sales and customer service enquiries email firstname.lastname@example.org.
Call us on 1800 010 648.
Our Customer Service team is available Monday to Friday between 8:30am and 5:30pm (Victoria local time) except for public holidays.
If you experience an unexpected power outage, your local distributor can provide information about the status of the power supply in your area. Click here for more details.
Our fax number is (03) 8621 6112.
Mail (not payments)
You can write to us:Retail Operations Pacific Hydro Level 13, 700 Collins Street, DOCKLANDS VIC 3008
Simply fill in our online form below and we’ll get back to you.