Energy That Could


At Pacific Hydro, we see every complaint as an opportunity to improve. We are dedicated to delivering a service culture for all of our customers, however, we recognise that occasionally you may be unhappy with aspects of our performance.

For further information, read our Complaints Handling and Dispute Resolution Procedure.

We respect that sometimes people don’t want to be contacted, therefore we maintain a No Contact list. If you prefer not to be contacted for the purposes of marketing, please let us know by calling 1800 010 648 or completing the form below.


How to contact us about your customer service experience

There are a number of ways to get in touch with us:


You can call us on 1800 010 648, Monday to Friday between 8:30am and 5:30pm(Victoria local time) except for public holidays.


You can write to us:

Retail Operations
Pacific Hydro
Level 11,
474 Flinders Street,



You can simply lodge your complaint using our online form below.

Complaints Form

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