Energy That Could

Support

Looking for help? You’ve come to the right place. Our customer support hub provides a range of information to get you up and running in no time. Simply click on one of the topics below:

Pay my bill

Concessions

Power outages

Hardship Policy

Privacy Policy

Codes and guidelines

Customer charter

Complaints

Important documents

Solar customers

Useful links

Contact us

Customer access to data

Carbon repeal

Can’t find what you are looking for? Simply call us on 1800 010 648 or email us at support@pacifichydro.com.au and our friendly customer service team will be happy to assist you.